Refund policy
Refund Policy - Pogoevolution
Legal Representative: Ana Marielly Fiestas Puicon
Last updated: January 12, 2026
At Pogoevolution, we specialize in virtual services and digital items. Due to the nature of these products, we have established the following guidelines regarding refunds and cancellations to ensure transparency for our customers.
1. Eligibility for Refund
A full or partial refund will only be processed under the following specific conditions:
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The contracted service was not provided due to causes directly attributable to our store.
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The digital item was not delivered within the promised timeframe.
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There was a confirmed technical error on our part during the delivery process.
2. Request Timeline
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Customers have a maximum of 7 days after the date of purchase to report the non-receipt of a service or digital item.
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Any request made after this 7-day window will not be eligible for a refund.
3. Exceptions (No Refunds)
Once the service has been successfully executed or the digital item has been delivered, redeemed, or sent to the customer, no returns or refunds will be accepted under any circumstances.
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We do not offer refunds for "change of mind" or for errors made by the customer (e.g., providing the wrong account information).
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As these are digital products, they cannot be "returned" in the traditional sense.
4. Cancellation Policy
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You may request to cancel an order only if the service has not yet begun.
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To cancel, please contact us immediately. Once the process has started, the order can no longer be cancelled or refunded.
5. Refund Process
To request a review for a refund, please follow these steps:
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Send an email to info@pogoevolution.com
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Include your Full Name and Order Number.
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Provide a brief description of the issue.
If your refund is approved, it will be automatically processed back to your original payment method within 5 to 10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.